Odoo Helpdesk
Enhance Customer Support with Odoo Helpdesk
Effortlessly manage customer queries, automate ticket workflows, and deliver outstanding support—all from a unified platform.
The Odoo Helpdesk module is designed to streamline your customer support operations. By centralizing ticket management, automating workflows, and integrating seamlessly with other ERP components, you can resolve issues faster and enhance your overall customer experience.
Features
Ticket Management
Efficiently create, assign, and track support tickets.
Automated Workflows
Automate responses, escalations, and route tickets based on predefined rules.
SLA Monitoring
Set up and monitor Service Level Agreements to ensure timely responses and resolutions.
Multi-Channel Support
Manage customer queries received via email, live chat, and phone—integrated in one place.
Knowledge Base Integration
Provide self-service support with a searchable repository of FAQs and troubleshooting guides.
Real-Time Reporting & Analytics
Access dashboards that track support metrics such as response time, resolution rate, and customer satisfaction.
Benefits
Improved Efficiency
Reduce manual overhead with automated ticket routing and follow-ups.
Enhanced Customer Satisfaction
Deliver timely, personalized support that boosts customer loyalty.
Data-Driven Decisions
Leverage analytics for continuous process improvement and targeted support initiatives.
Seamless Integration
Synchronize with CRM, Sales, and Inventory modules for a holistic business view.