Question 1

How does Zeno handle legacy ERP & Tally data migration during implementation?

Accepted Answer

We perform automated ETL (Extract, Transform, Load) pipelines to extract master data, opening balances, inventory items, and historical transactions from legacy systems (including Tally Prime, SAP, or custom databases). We run parallel validation runs to ensure 100% financial reconciliation before cutover.

Question 2

Can Zeno ERP integrate with existing third-party portals, e-commerce, or banking APIs?

Accepted Answer

Yes. Our ERP architecture features open REST APIs and pre-built webhooks. We routinely integrate with payment gateways (Razorpay, Stripe), e-commerce platforms (Shopify, WooCommerce), logistics partners, and Indian banking APIs for automated e-invoicing and e-way bill generation.

Question 3

Is the ERP GST-compliant and ready for Indian tax requirements?

Accepted Answer

100% yes. Out of the box, our ERP handles multi-state GST filing, GSTR-1/3B data preparation, automated e-invoicing via NIC portal APIs, e-Way bills, TDS/TCS tracking, and multi-currency international invoicing.

Question 4

What cloud migration methodologies does Zeno use for AWS and Azure?

Accepted Answer

We follow the AWS 7 Rs and Azure Cloud Adoption Framework. We start with a comprehensive inventory audit, right-size instances, deploy infrastructure via Terraform/Bicep code, perform staged database replication, and conduct low-downtime cutovers during off-peak hours.

Question 5

How do Citrix and Azure Virtual Desktops (VDI) benefit remote & hybrid workforces?

Accepted Answer

VDI centralizes your desktop environment inside secure cloud data centers. Employees stream their high-performance desktops to any device (laptop, tablet, or thin client) while company data never leaves the server, preventing data exfiltration and reducing hardware procurement costs.

Question 6

How does Zeno help optimize and control monthly cloud spending?

Accepted Answer

Our cloud architects conduct FinOps reviews to eliminate idle resources, configure reserved instances and savings plans, implement auto-scaling policies, and establish automated budget guardrails, typically reducing monthly AWS/Azure bills by 25% to 40%.

Question 7

How does SentinelOne XDR protect endpoints compared to traditional antivirus?

Accepted Answer

Traditional antivirus relies on static signatures that miss zero-day malware and ransomware. SentinelOne XDR uses behavioral AI models on the endpoint to detect, isolate, and automatically roll back malicious activity in real-time, even when devices are disconnected from the network.

Question 8

Does Zeno assist with ISO 27001, SOC 2, and GDPR compliance readiness?

Accepted Answer

Yes. We conduct gap assessments, draft security policies, implement mandatory technical controls (MFA, encryption at rest/in transit, centralized logging, vulnerability management), and prepare your infrastructure for formal third-party audits.

Question 9

Who owns the intellectual property and code created by Zeno?

Accepted Answer

You retain 100% full ownership of all source code, design assets, database schemas, and intellectual property. Upon project completion, we transfer all repository access and deployment pipelines directly to your organization.

Question 10

What tech stack does Zeno use for custom web and mobile applications?

Accepted Answer

For web apps, we build modern frontends using React / Next.js / TypeScript styled with Tailwind CSS, backed by Node.js / Express / Python microservices and PostgreSQL / MongoDB databases. Mobile apps are crafted with React Native or Flutter for native iOS and Android performance.

Question 11

What support response times and uptime guarantees does Zeno offer?

Accepted Answer

We offer SLA-backed 99.9% uptime guarantees for managed cloud infrastructure. Our NOC provides 24/7 monitoring with critical incident response times guaranteed under 15 minutes for Tier 1 severity events.

Question 12

How are Zeno project engagements priced?

Accepted Answer

We offer flexible engagement models: Fixed-price contracts for well-defined software & implementation milestones, or monthly Managed Service Provider (MSP) retainers for ongoing infrastructure management, VDI, and NOC operations.