Question 1

What support response times and uptime guarantees does Zeno offer?

Accepted Answer

We offer SLA-backed 99.9% uptime guarantees for managed cloud infrastructure. Our NOC provides 24/7 monitoring with critical incident response times guaranteed under 15 minutes for Tier 1 severity events.

Question 2

How are Zeno project engagements priced?

Accepted Answer

We offer flexible engagement models: Fixed-price contracts for well-defined software & implementation milestones, or monthly Managed Service Provider (MSP) retainers for ongoing infrastructure management, VDI, and NOC operations.